Return & Refund Policy

Return window

You may return most items within 30 days of purchase or delivery. Items must be unused, in resalable condition, and in their original packaging with all parts and accessories. Please keep your receipt or order confirmation as proof of purchase.

Items we cannot accept

• Used, damaged, altered, or heavily worn tools and equipment.
• Cut-to-length goods such as wire, rope, chain, pipe, and cut keys.
• Custom-mixed or tinted paint.
• Clearance or final-sale items, where marked.
• Hazardous materials and opened chemicals, where return is restricted by law.

How to start a return

Call +1 (332) 242-4468 or email manager@mcdonaldhardware.co with your order number and a short description of the issue. You can also bring the item and your receipt to the store at 15286 N Highway 1247, Eubank, KY 42567.

Refunds

Approved refunds are issued to the original payment method. Once we receive and inspect the item, refunds are normally processed within 3-5 business days; your bank or card issuer may take a few additional days to post the credit. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges and damaged items

We are happy to exchange an item for the correct size, model, or part. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no cost to you.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping. For defective, damaged, or incorrectly shipped items, we cover return shipping. In-store returns are always free.

Manufacturer warranties

Many tools carry a manufacturer warranty that extends beyond our return window. If your return window has passed, contact us and we will help you reach the manufacturer.